ACA Convention 2025 Louisville
At eMatrix, we offer flexible training solutions to suit how your team learns best, whether that’s live, facilitated sessions (2-hour or half-day) or short-form video modules you can manage in-house.
Our content focuses on debt collection, communication, and leadership, delivered in an engaging, social media style format that resonates with today’s learners.
If you prefer to run sessions internally, simply subscribe and we’ll provide the videos along with trainer guides to get you started or let us take care of it and deliver the sessions for you. Scroll down to explore sample content, then reach out so we can help tailor the right setup for your team
MOST POPULAR COURSES
MOST POPULAR COURSES
EMPATHY
Learn the art of strategic empathy to better connect with customers, manage objections and maximize collections.
LEADERSHIP LAB
A leadership and coaching program designed to balance performance, behaviours and workplace wellbeing.
THE PLAYLISTS
Our motivational short from video content is designed for focused in-house training on communication, collections, conflict resolution, and staff wellbeing topics.
DELIVERY METHODS
FACE TO FACE WORKSHOPS
SHORT-FORM VIDEO CONTENT
CUSTOM BUILT CONTENT
eMatrix is a specialist provider of communication and soft skills training for teams working in credit, collections, hardship, complaints and customer vulnerability. We have modernised the way frontline staff are trained through short-form videos, interactive workshops, and practical discussions providing them with essential skills in empathy, communication, leadership, and resilience.
We help organisations strike the right balance between organisational performance, regulatory obligations, and human connection.
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61 438 391 500
We help organisations strike the right balance between organisational performance, regulatory obligations, and human connection.