ACCC and Debt Collection Guideline
This course is designed to be a practical guide for the successful implementation of the ACCC and ASIC guidelines for Debt Collectors.
More than just informing you of the rules, this
course is aimed at providing you with practical skills of knowing what working
within the guidelines actually looks like and how to balance this with
supporting the customer owing money
All regulation and rules in the course are directly based on the "ACCC and Debt collection guideline: for collectors and creditors" as published on the ACCC website.
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Interactive Course
An interactive course for a fun and engaging learning experience.
Videos
Visual explanation of concepts and processes to maximise learning retention.
Assessment
An assessment is included to test for learning and knowledge required for compliance.
Certificate
A certificate is issued for successful completion of the course and assessment.
Get ACCC Compliant Now
All subscriptions are up to 12 months.
Participants can access the course material and assessment unlimited number of times within the 12 months period.
It also includes a certificate of completion for your records.
How To Order: Simply choose the subscription you would like to order and select how many logins you require. You will receive an email with an invoice. Once paid, we will contact you with the login(s) and password(s) and you are good to go!
Participants can access the course material and assessment unlimited number of times within the 12 months period.
It also includes a certificate of completion for your records.
How To Order: Simply choose the subscription you would like to order and select how many logins you require. You will receive an email with an invoice. Once paid, we will contact you with the login(s) and password(s) and you are good to go!
Created by
Jodie Bedoya
Director
Jodie Bedoya is the Founder and director of the Melbourne based training company, eMatrix, which she began after identifying a gap in practical training and guidance for frontline staff, team leaders and managers in the art of communication.
Jodie is one of Australia's leading collections, vulnerability and customer engagement specialists, who has trained best practice in the energy sector and held key executive, operational and training management roles, including as CEO of one of Australia's largest collection agencies.
Jodie is one of Australia's leading collections, vulnerability and customer engagement specialists, who has trained best practice in the energy sector and held key executive, operational and training management roles, including as CEO of one of Australia's largest collection agencies.
Alex Daniel
Operations Manager
Alex's expertise within dispute resolution, call quality, hardship and process improvement has enabled him to find a unique balance in facilitation customer engagement, eliminating conflict and debt collection.
Alex has a background leading Complaints and Ombudsman teams for the energy sector, specialising in managing complex cases and assisting customers experiencing financial hardship. Alex's specialty is the art of communication, in particular understanding and applying strategic empathy, coaching programs for leaders, call calibration and business writing for the digital world we live in.
Alex has a background leading Complaints and Ombudsman teams for the energy sector, specialising in managing complex cases and assisting customers experiencing financial hardship. Alex's specialty is the art of communication, in particular understanding and applying strategic empathy, coaching programs for leaders, call calibration and business writing for the digital world we live in.
We are a training organisation specialising in collections, hardship, vulnerability, family violence, well-being & resilience programs. We help organisations balance their commercial outcomes with the social needs of the customer and the well-being of their staff.