Small Business Series
The Cyber Security Playlist
- A playlist of 6 videos with insights and tips from leading industry experts to help your business stay protected from Cyber threats.
- Flexible self-paced delivery to educate the whole company for best results.
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Cyber security and the current landscape
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Psychology of a Scam
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Lived Experience - Kaelia's story
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Typical Picture of a Scam Organisation
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Deconstructing an email scam
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Why is the person’s first reaction to call the bank
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Download our resource guide and start learning!
Using the resource guide:
A summary of each video as well as any tips and tricks to try is provided for your reference.
Created by
Jodie Bedoya
Director
Jodie Bedoya is the Founder and director of the Melbourne based training company, eMatrix, which she began after identifying a gap in practical training and guidance for frontline staff, team leaders and managers in the art of communication.
Jodie is one of Australia's leading collections, vulnerability and customer engagement specialists, who has trained best practice in the energy sector and held key executive, operational and training management roles, including as CEO of one of Australia's largest collection agencies.
Jodie is one of Australia's leading collections, vulnerability and customer engagement specialists, who has trained best practice in the energy sector and held key executive, operational and training management roles, including as CEO of one of Australia's largest collection agencies.
Alex Daniel
Operations Manager
Alex's expertise within dispute resolution, call quality, hardship and process improvement has enabled him to find a unique balance in facilitation customer engagement, eliminating conflict and debt collection.
Alex has a background leading Complaints and Ombudsman teams for the energy sector, specialising in managing complex cases and assisting customers experiencing financial hardship. Alex's specialty is the art of communication, in particular understanding and applying strategic empathy, coaching programs for leaders, call calibration and business writing for the digital world we live in.
Alex has a background leading Complaints and Ombudsman teams for the energy sector, specialising in managing complex cases and assisting customers experiencing financial hardship. Alex's specialty is the art of communication, in particular understanding and applying strategic empathy, coaching programs for leaders, call calibration and business writing for the digital world we live in.
Kaelia Cockington
Training Consultant
With a background in psychology, developmental trauma and homelessness, Kaelia brings awareness to organisations about vulnerability and how best to navigate conversations for people with complexity.
Having managed teams in South Australian Housing responsible for managing both risk and vulnerability, including debt collection, Kaelia helps staff by creating context and understanding about what is happening for a customer, whilst teaching staff how to manage their own headspace and wellbeing.
Blare Sutton
Partner of McGrathNicol
Blare is a technology and cyber professional who regularly manages highly sensitive engagements involving internal and external stakeholders, financial institutions and regulators.
Blare has a passion for breaking through the hype and jargon of the technology industry to help his clients achieve their goals. He specialises in understanding business processes, risk and regulatory frameworks and jurisdictional requirements to provide practical solutions to business and technological issues. With a background in IT advisory and implementation, Blare has almost three decades of experience in technology advisory, cyber risk and resilience and crisis management.
We are a training organisation specialising in collections, hardship, vulnerability, family violence, well-being & resilience programs. We help organisations balance their commercial outcomes with the social needs of the customer and the well-being of their staff.