LANGUAGE Lab
Empathy
Empathy is one most powerful communication tools we have. But what is it and can we use it strategically? Many of us find customers, who may be angry, emotional or heightened difficult to handle. And how do we assist those Who are in vulnerable states? Are we sympathetic or empathetic and what’s the difference anyway? Empathy and sympathy are often grouped together, but they’re very different.
Come along to this workshop to learn how to use empathy to restore calm with both your customers and your staff.
Format
Online
Content
Videos & Workbook
Course Duration
2 Hours
Online Subscription
12 Months Unlimited Access
LANGUAGE Lab
Empathy
Empathy is one most powerful communication tools we have. But what is it and can we use it strategically? Many of us find customers, who may be angry, emotional or heightened difficult to handle. And how do we assist those Who are in vulnerable states? Are we sympathetic or empathetic and what’s the difference anyway? Empathy and sympathy are often grouped together, but they’re very different.Come along to this workshop to learn how to use empathy to restore calm with both your customers and your staff..
Format
Face to Face or Virtual
by eMatrix Subject Matter Expert
Content
Videos & Reference Guide
Course Duration
2 Hours
Delivery
You Do It or
We Do It
(Train The Trainer Provided)
Write your awesome label here.
Learning Outcomes
Created by
Jodie Bedoya
Director
Jodie Bedoya is the Founder and director of the Melbourne based training company, eMatrix, which she began after identifying a gap in practical training and guidance for frontline staff, team leaders and managers in the art of communication.
Alex Daniel
Operations Manager
Alex's expertise within dispute resolution, call quality, hardship and process improvement has enabled him to find a unique balance in facilitation customer engagement, eliminating conflict and debt collection.
