Leadership Lab

Manage Attendance Conversations

It can be extremely difficult to have tricky conversations with staff. Work through our 8 scenarios to learn how to support your staff while holding them accountable. You will also be provided with some great coaching tips, toolkits and techniques to help you master the art of having tricky conversations. While the topic focuses on attendance, the tools and techniques can be used across different types of tricky conversations.
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What You Need Before Starting

Download Your Reference Guide & Workbook

STARTING THE CONVERSATION

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Attendance Scenarios

We will look at four possible attendance scenarios, each escalating in level of difficulty.

SCENARIO 1:
THE TRAIN

The train is always late!


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SCENARIO 2: FLEXIBILITY

I thought we had flexibility because I have seen other people turning up later.​
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WHAT IF THEY CHALLENGE THIS RESPONSE?

But why after a year do I have to come into the office?​
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SCENARIO 3:
YOU’RE MAKING US COME TO WORK​

Yeah, well you’re making us come to work now!

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SCENARIO 4:
I’VE GOT THINGS GOING ON

I’ve got things going on in my personal life, so it’s private – I don’t want to tell you.​
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WHAT IF THEY CHALLENGE THIS RESPONSE?

I have poor mental health

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Poor Mental Health Scenarios

We will look at four possible responses to the question, what are you doing outside of work to support your mental health?

SCENARIO 1:
LOTS

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SCENARIO 2:
I am seeing my GP​

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WHAT IF THEY CHALLENGE THIS RESPONSE?

Has the GP preferred you?

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SCENARIO 3:
I AM DOING NOTHING

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WHAT IF THEY CHALLENGE THIS RESPONSE?

Have you considered the impact of not addressing this?​
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SCENARIO 4:
MANGING IT MYSELF

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WHAT IF YOU SEE NO CHANGE?

HAIL MARY INTRODUCTION

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HAIL MARY 1

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HAIL MARY 2

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THE COACHING CONVERSATION

COUNSELLING

When staff start using you as a counsellor or therapist.​

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RESETTING BOUNDARIES

How to reset boundaries as a leader
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Authors

Jodie Bedoya

DIRECTOR

Jodie Bedoya is the Founder and director of the Melbourne based training company, eMatrix, which she began after identifying a gap in practical training and guidance for frontline staff, team leaders and managers in the art of communication.


Alex Daniel

OPERATIONS MANAGER

Alex's expertise within dispute resolution, call quality, hardship and process improvement has enabled him to find a unique balance in facilitation customer engagement, eliminating conflict and debt collection.


Kaelia Cockington

TRAINING CONSULTANT

With a background in psychology, developmental trauma and homelessness, Kaelia brings awareness to organisations about vulnerability and how best to navigate conversations for people with complexity.