eMatrix Insider


eMatrix Insider is an initiative aimed at strengthening relationships with our current clients, enabling community feedback, and reaching out to new clients.

This initiative enables eMatrix to involve our clients early in the development of our various programs and offers a platform to sample & preview our upcoming offerings.

Launch Day Gift

As a valued eMatrix customer, we would like to offer you 6 videos and participant guides from our recently released 'The Playlist'.
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Click on the image to start the video

This is part of our Objection handling, de-escalation and customer complaints Playlist 

Sympathy Rabbit Holes

Explore how acknowledgement, empathy and the use of a purpose statement will give the customer reassurance you are there to help and support them.

Part of Objection Handling Playlist
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Confident Collections

Discussion of ways in which people commonly show their nerves when collecting money from customers - known as the 'Call Killers'.


Part of Collections Concepts  Playlist
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Yes Ladder

This is a technique used to build agreeability, credibility and call control. It is a form of paraphrasing.


Part of Connect With Your Customer Playlist
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The Stress Bucket

When we are feeling stressed, our bodies fill with adrenalin and cortisol. Explore how to stop it from overflowing.

Part of Strategies for Workplace Playlist
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Debriefing after a tough call

Learn how to constructively debrief after a tough call without having a negative impact on others in the workplace.

Part of Manage Your Mindset.
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The Decoy Effect

The decoy effect is a concept about introducing a reference point as an option. This is a technique on how to influence customer decisions

Part of Connect With Your Customer Playlist