eMatrix Insider
eMatrix Insider is an initiative aimed at strengthening relationships with our current clients, enabling community feedback, and reaching out to new clients.
This initiative enables eMatrix to involve our clients early in the development of our various programs and offers a platform to sample & preview our upcoming offerings.
Sympathy Rabbit Holes
Explore how acknowledgement, empathy and the use of a purpose statement will give the customer reassurance you are there to help and support them.
Confident Collections
Discussion of ways in which people commonly show their nerves when collecting money from customers - known as the 'Call Killers'.
Yes Ladder
This is a technique used to build agreeability, credibility and call control. It is a form of paraphrasing.
The Stress Bucket
When we are feeling stressed, our bodies fill with adrenalin and cortisol. Explore how to stop it from overflowing.
Debriefing after a tough call
The Decoy Effect
The decoy effect is a concept about introducing a reference point as an option. This is a technique on how to influence customer decisions