Family & Domestic Violence

This training is designed for customer facing staff in how to identify, manage and support a customer who discloses they are experiencing family and domestic violence, including how to hold boundaries to protect staff wellbeing.

Course Duration

Resources

Pricing

$3,300.00 inc. GST

Raise awareness and learn the types of family violence, including financial and elder abuse.
Learn about the risk factors, known as red flags.
Identify the most vulnerable groups.
Understand the importance of privacy and confidentiality.
Identify indicators of people experiencing family violence.

eMatrix is a specialist provider of communication and soft skills training for teams working in credit, collections, hardship, complaints and customer vulnerability. We have modernised the way frontline staff are trained through short-form videos, interactive workshops, and practical discussions providing them with essential skills in empathy, communication, leadership, and resilience.

We help organisations strike the right balance between organisational performance, regulatory obligations, and human connection.

Face to Face

Family & Domestic Violence

Half day
Available face to face or virtual

Language toolkit
Quick reference guide

$3,300.00 inc. GST

Learning Outcomes

Family Violence Awareness

Family Violence: Customer Disclosure

Face to Face

Family & Domestic Violence

Half dayAvailable face to face or virtual

Language toolkitQuick reference guide

$3,300.00 inc. GST

Learning Outcomes

Family Violence Awareness

Family Violence: Customer Disclosure

Content Styles

Half day
Available face to face or virtual

Language toolkit
Quick reference guide