Leadership and Coaching Lab
How To Deliver Bad News - Contractor or Staff
Delivering bad news in the workplace is challenging, but avoiding it or handling it poorly can create bigger issues.
This course explores key strategies for navigating tough conversations, providing direct and professional feedback, and maintaining leadership credibility. Each topic focuses on common pitfalls and practical techniques to improve communication within a respectful and productive work environment.
This course explores key strategies for navigating tough conversations, providing direct and professional feedback, and maintaining leadership credibility. Each topic focuses on common pitfalls and practical techniques to improve communication within a respectful and productive work environment.
Format
Online or Instructor Led
Content
Video & Workbook
Course Duration
1 Hour Self-Paced
1.5 to 2 Hours Instructor Led
Online Subscription
6 Months Unlimited Access
Price
$1500 for Unlmited Users
Learning Outcomes
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1. Avoiding a diffiuclt convo
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2. Delivering bad news
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3. Challenging staff conversations
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4. Leading People
Our role in managing staff stating : "I am going to quit"
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5. Leading people
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6. Letting someone go
Created by
Jodie Bedoya
Director
Jodie Bedoya is the Founder and director of the Melbourne based training company, eMatrix, which she began after identifying a gap in practical training and guidance for frontline staff, team leaders and managers in the art of communication.
Jodie is one of Australia's leading collections, vulnerability and customer engagement specialists, who has trained best practice in the energy sector and held key executive, operational and training management roles, including as CEO of one of Australia's largest collection agencies.
Jodie is one of Australia's leading collections, vulnerability and customer engagement specialists, who has trained best practice in the energy sector and held key executive, operational and training management roles, including as CEO of one of Australia's largest collection agencies.
Alex Daniel
Operations Manager
Alex's expertise within dispute resolution, call quality, hardship and process improvement has enabled him to find a unique balance in facilitation customer engagement, eliminating conflict and debt collection.
Alex has a background leading Complaints and Ombudsman teams for the energy sector, specialising in managing complex cases and assisting customers experiencing financial hardship. Alex's specialty is the art of communication, in particular understanding and applying strategic empathy, coaching programs for leaders, call calibration and business writing for the digital world we live in.
Alex has a background leading Complaints and Ombudsman teams for the energy sector, specialising in managing complex cases and assisting customers experiencing financial hardship. Alex's specialty is the art of communication, in particular understanding and applying strategic empathy, coaching programs for leaders, call calibration and business writing for the digital world we live in.
Kaelia Cockington
Training Consultant
With a background in psychology, developmental trauma and homelessness, Kaelia brings awareness to organisations about vulnerability and how best to navigate conversations for people with complexity.
Having managed teams in South Australian Housing responsible for managing both risk and vulnerability, including debt collection, Kaelia helps staff by creating context and understanding about what is happening for a customer, whilst teaching staff how to manage their own headspace and wellbeing.
Having managed teams in South Australian Housing responsible for managing both risk and vulnerability, including debt collection, Kaelia helps staff by creating context and understanding about what is happening for a customer, whilst teaching staff how to manage their own headspace and wellbeing.
Dr Paul Harrison
Consultant
Dr Paul Harrison is a Senior Lecturer and the Unit Chair of Consumer Behaviour in the Department of Marketing in Deakin Business School. Paul's research is focused on emotional and rational behaviour, and how our biology and the environment interact to influence the way we make decisions. His work has been published in a wide range of international journals and conference proceedings and has informed policy and business practice in Australia and internationally.
We are a training organisation specialising in collections, hardship, vulnerability, family violence, well-being & resilience programs. We help organisations balance their commercial outcomes with the social needs of the customer and the well-being of their staff.