LEADERSHIP LAB

The 'How To' Leadership Series

A leadership and coaching program designed to balance performance, behaviours and workplace wellbeing.

  • Self-paced learning or facilitate in house
  • Short courses of 4-5 videos per topic
  • Allow 1.5 hours per course
  • Practical communication skills for managing frontline teams
Write your awesome label here.

The 'How To' Leadership Courses

Learn From Your Mistakes
Learn From Your Mistakes
Leadership is a continuous journey of growth

  • Understand that leadership challenges are a normal part of growth.

  •  See how keeping struggles to yourself can affect your work and well-being.
  •  Learn that sharing challenges is a strength, not a weakness.
  • Feel more confident talking about leadership struggles.
Duration: 1.5 hours
$1650 .inc GST
12 Months: Up to 100 Users
Set Your Team Up For Success
Learn From Your Mistakes
Great teams don’t just happen

  • Understand the key skills your team needs and how to develop them.

  • Make onboarding smoother and faster so new employees feel confident and ready.
  • Learn how to set goals that motivate your team instead of creating stress.
  • Focus on skill-building rather than just chasing numbers to drive long-term success.
Duration: 1.5 hours
$1650 .inc GST
12 Months: Up to 100 Users
Lead By Example & Set The Standard
Learn From Your Mistakes
Set the behaviours and standards you want to see in others.
  • Steer clear of common mistakes that leaders make that can harm trust, motivation, and team participation.
  • Model the behaviours you want to see in your team for greater accountability and performance.
  • Create better ways to communicate that focus on direct conversations rather than relying too much on emails.
Duration: 2 hours
$1650 .inc GST
12 Months: Up to 100 Users
Spot Check Performance
Learn From Your Mistakes
Learn how to coach on the fly and lead with confidence.

  • Give clear feedback that encourages positive behaviour.

  • Observe team members, gain insights, and provide productive coaching tips
  • Follow up on coaching discussions, making sure agreed actions are taken, and progress is happening.
  • Address and correct behaviours that don't match the team culture.
Duration: 1.5 hours
$1650 .inc GST
12 Months: Up to 100 Users
Give Feedback That Will Stick
Learn From Your Mistakes
Learn how to provide balanced feedback both positive and constructive.

  • Ask strategic questions that lead to "lightbulb moments" instead of simply telling.

  • Have curious conversations that create accountability and lasting change.
  • Discover how silence encourages deeper reflection and more meaningful responses.
  • Master the art of delivering honest feedback
Duration: 1.5 hours
$1650 .inc GST
12 Months: Up to 100 Users
Hold Boundaries
Learn From Your Mistakes
Set professional boundaries while offering appropriate support.
  • Understand how to support team members without taking on their responsibilities or becoming overly familiar.
  • Recognise how mixing friendship with leadership can create challenges and perceptions of favoritism.
  • Avoid becoming a "fixer" and encourage staff to take responsibility for their own challenges.
Duration: 1.5 hours
$1650 .inc GST
12 Months: Up to 100 Users
Hold People Accountable
Learn From Your Mistakes
Build a productive environment with clear expectations.

  • Learn to face difficult conversations rather than avoiding them.

  • Understand the importance of addressing issues as they arise.
  • Develop strategies to respond effectively to unexpected workplace challenges.
  • Balance empathy with accountability to maintain trust and drive results.
Duration: 1.5 hours
$1650 .inc GST
12 Months: Up to 100 Users
Manage Workplace Negativity
Learn From Your Mistakes
Workplace negativity can spread quickly

  • Reduce unconstructive complaining to prevent negative impacts on colleagues.

  • Understand how gossip creates a toxic work environment: learn ways to discourage it.
  • Apply constructive debriefing techniques to process difficult interactions effectively.
Duration: 1.5 hours
$1650 .inc GST
12 Months: Up to 100 Users
Handle A Team Meeting
Learn From Your Mistakes
Team meetings don't always go to plan
  • Acknowledge strong opinions while steering discussions toward positive outcomes.
  • Address offensive comments professionally, creating accountability and inclusivity.
  • Master techniques to acknowledge oversharing while smoothly redirecting the conversation.
Duration: 1.5 hours
$1650 .inc GST
12 Months: Up to 100 Users
Have Uncomfortable Conversations
Learn From Your Mistakes
Build strategies to navigate tough discussions 
  • Discomfort can drive meaningful change and why allowing space for reflection is key.
  • Coach others through difficult but necessary conversations, such as personal hygiene.
  • Develop techniques for addressing concerns directly and constructively with coworkers.
Duration: 1.5 hours
$1650 .inc GST
12 Months: Up to 100 Users
Deliver Bad News
Learn From Your Mistakes
Practical techniques for having tough conversations.
  • Learn why a direct and professional approach builds respect and credibility.
  • Respond calmly and constructively to resignation 'threats'.
  • Navigate personal disagreements with company policies while maintaining leadership integrity.
Duration: 1.5 hours
$1650 .inc GST
12 Months: Up to 100 Users
Identify Your Coaching Style
Learn From Your Mistakes
Build awareness of your own coaching style

  • Identity how your personality impacts coaching.

  • Recognise the downsides of over-nurturing: balance support with accountability.
  • Understand how being overly passive causes confusion
  • Avoid an overly dismissive coaching style

  • Use guided discovery questions to engage your staff

Duration: 1.5 hours
$1650 .inc GST
12 Months: Up to 100 Users
Prepare For The Coaching Conversation
Learn From Your Mistakes
Most of our coaching is in the preparation
  • Preparation increases the success rate of coaching conversations.
  • Develop strategies to handle resistance with well-prepared examples.

  • Diagnosing the root cause rather than reacting to symptoms.

  • Analyse performance data to identify coaching opportunities and drive improvements.
Duration: 1.5 hours
$1650 .inc GST
12 Months: Up to 100 Users
Manage Attendance Conversations
Learn From Your Mistakes
Support your staff while holding them accountable

  • Understand how to open the conversation.

  • Respond to a staff member with poor mental health.
  • Develop strategies to handle minimal action or unwillingness to change.
  • Develop strategies when staff start using you as a counsellor or therapist.
Duration: 1.5 hours
$1650 .inc GST
12 Months: Up to 100 Users
Have Respectful Conversations
Learn From Your Mistakes
How to manage diversity and inclusion in the workplace.
  • Common terms we use in the workplace that can trip us up.
  • How to challenge offensive comments in a productive way.
  • Connect with your colleagues - think about it from their perspective.
  • Diverse and respectful conversations - what is above and below the line?
Duration: 1.5 hours
$1650 .inc GST
12 Months: Up to 100 Users

Course Content

Each course contains videos and a workbook to support learning 

Self-paced Online Access

Staff can access the content and progress at their own pace during the 6 months subscription

Instructor Led Option

A choice to facilitate these courses in-house using eMatrix Resource Guide. We will support you with a Train the Trainer session.

Have Questions?

Created By

Jodie Bedoya

Credit & DEBT resolution specialist

A leading expert with 25+ years' experience, Jodie builds organisational capability in credit, debt resolution, hardship, and family violence. Founder of eMatrix, she delivers practical training for frontline success.

Alex Daniel

performance & coaching specialist
Alex delivers transformative training in collections, hardship, and complex complaints by integrating coaching and QA. He helps organisations shift staff mindsets, providing insights and resolution strategies for better customer engagement and staff wellbeing.

Kaelia Cockington

vulnerable customer specialist
With a background in psychology, developmental trauma and homelessness, Kaelia brings awareness to organisations about vulnerability and how best to navigate conversations for people with complexity.