LeavePlus Sample Assets
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Before exploring the sample assets, take a moment to watch this short introduction from eMatrix Director, Jodie Bedoya. It provides an overview of our approach to behavioural capability, learning design and creating practical learning experiences that drive workplace application.
Welcome to the eMatrix showcase page created specifically for LeavePlus. Here, you’ll find a selection of video content, sample learning assets and capability development resources that demonstrate how we bring complex behavioural learning to life in practical, engaging and scalable ways.
Custom Content
Click to play video
CUSTOM BUILT CONTENT
With Professional Videographer
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CALL
BREAKDOWN
With Professional Videographer
Click to watch demo video
CUSTOM BUILD CONTENT
With Inhouse Graphic Designer
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CUSTOM BUILD CONTENT
With Inhouse Graphic Designer
Quick Reference Guides
WE FIND
THE EXPERTS
Trauma Aware Leadership Conversation Toolkit
The Care Factor Model
The Debt Hierarchy
Staff Profile and Reference Projects
Team Roles & Experience
Reference Projects
WE FIND
THE EXPERTS
More Information
To gain a broader understanding of our approach, we invite you to explore the eMatrix website. You'll find examples of our behavioural capability frameworks, learning design methodology, coaching approaches and scalable learning solutions that support sustainable capability uplift across complex customer and regulatory environments.
For more information, please contact Jodie Bedoya on:
m +61 438 391 500
m +61 438 391 500
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61 438 391 500
eMatrix is a specialist provider of communication and soft skills training for teams working in credit, collections, hardship, complaints and customer vulnerability. We have modernised the way frontline staff are trained through short-form videos, interactive workshops, and practical discussions providing them with essential skills in empathy, communication, leadership, and resilience.
We help organisations strike the right balance between organisational performance, regulatory obligations, and human connection.
We help organisations strike the right balance between organisational performance, regulatory obligations, and human connection.
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Content Styles
Call Analysis & Breakdown
Perfect for call centre & support departments that are looking to improve customer service. Typical format is a call is analysed & broken down by a panel of 2 or 3.
Informational Content
Suitable
for educating, informing and engaging by providing knowledge & facts. Examples, background information on a
department, information of a business service
Training & Education
Small text.
Explainer & How To
Suitable for communicating the value & benefits and is the best way to showcase your product or service. Perfect for making complex information easier to understand.
Shorts
Short & sweet videos that are perfect for TikTok, Instagram
Orientation
Suitable for staff, program or product orientation
Interview
Interview of a single subject matter expert in Teams video conference call.
Discussion Panel
Subject matter (up to 3) experts in a Teams video conference discussion.
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