The Small Business Owner's Perspective

Understanding the Basics To Have A Meaningful Collections Conversation

Imagine being a struggling business owner who owes money & reaches out to your organisation for assistance. What would you hope for?

A common response from small business owners is simple: “A bit of empathy and some knowledge, so I don’t feel like I am talking to a brick wall.” Jodie will talk you through the challenges of running a small business in Australia, with a view to help you with awareness, language and approach to best assist your customer.
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Date:  27th September 2024

Time:
1:00pm – 4:30pm AEST
12:30pm – 4:00pm ACST
11:00am – 2:30pm AWST


Note: Training is delivered online with Microsoft Teams
THIS SESSION WILL FOCUS ON:
  • What a small business and the accidental business owner?
  • Understand business failure rates and the reasons
  • Learn the reality of small business owner pressures and how juggle the day-to-day
  • Learn the complexity of business taxes and why this is one for the leading causes of stress
  • Learn how cash flow works and know questions to ask when business owners say ‘Cash flow is poor or I will pay you when I get paid’
  • Know what support options are available

Facilitator

Jodie Bedoya

Director

Jodie is the founder and director of eMatrix, a Melbourne-based training and consulting company established in 2012. She is a leading credit and debt resolution collections expert with over 25 years of experience.

Being passionate about both small business and collections, Jodie has combined these into this course to help credit and collections specialists who have never worked in or had much exposure to small business understand enough to feel confident having a conversation with business owners and not feel overwhelmed.