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Why eMatrix for your
training?
eMatrix is a training organisation specialising in tricky conversations including things like collections, hardship, vulnerability, complaints – so we work really hard at making heavy topics engaging and fun – yes, staff enjoy our training!
So, our skills that can help you grow your business? We are really good at it making boring topics un-boring! Give us your topic and we will custom build a solution for you no matter what your budget.
Our aim is not only to upskill you teams; equally we help you with efficiency in relying on the labour intensive requirement of using your existing staff for onboarding new ones.
eMatrix is a training organisation specialising in tricky conversations including things like collections, hardship, vulnerability, complaints – so we work really hard at making heavy topics engaging and fun – yes, staff enjoy our training!
So, our skills that can help you grow your business? We are really good at it making boring topics un-boring! Give us your topic and we will custom build a solution for you no matter what your budget.
Our aim is not only to upskill you teams; equally we help you with efficiency in relying on the labour intensive requirement of using your existing staff for onboarding new ones.
eMatrix presentation at the Queensland Conference
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Upcoming sessions
Train the Trainer
Advanced facilitation skills to engage your audience – no matter what topic!
Learn from the eMatrix team of training experts.
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Date: 19th September 2024
Time:
1:00pm – 4:30pm AEST
12:30pm – 4:00pm ACST
11:00am – 2:30pm AWST
Mastering the world of virtual faciliation
Building credibility, warm up the room and
get buy-in – even strategies for managing
‘cameras-on’!
Creating the 50/50 Principle
As the facilitator, you do 50% of the work; participants the other 50%.
Navigating tricky participants
We have
over 10 to work through –including the
dominator, the over-sharer, negative Nelly,
the challenger and more.
Advanced Facilitating
Adding context to responses, whilst not
‘taking away’ from the participant.
Provide your staff with the right tools
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The eMatrix Playlists
- 12 videos per playlist - 3-5 minute videos created with subject matter experts.
- Flexible delivery - use in inductions, kick off your team meetings or deliver at regular intervals either workshop style or self paced.
- Multiple playlists available to suit your needs with a resource guide if you are facilitating the learning within a video.
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Family & Domestic Violence
- Family Violence Awareness -Increase awareness about the different types of family violence, common myths and the social impacts in Australia.
- Family Violence Customer Conversations Understand what triggers and signs to look out for when interacting with customers. Learn how to best have manage the customer conversation to assist the customer and to maintain your own wellbeing.
- Family Violence Training for Leaders - Raise your awareness of family violence, its social impacts and impacts on the workplace. Learn through this course how to identify family violence when it presents in the workplace & understand the steps to best support your staff.
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Suicide Awareness and Customer Conversation
- Suicide Awareness - Increase awareness through myths and facts. Understand the difference between stress, depression and anxiety and how mental health links with suicide.
- Customer Suicide Disclosure -Understand the boundaries of what is and isn't your role when talking to a customer. Explore helpful ways to respond to a suicide disclosure and what to avoid saying.
- Looking Out for Family, Friends and Colleagues - How to identify indicators and warning signs with family, friends and colleagues. Understand what the risk factors of suicide include. Be prepared to have the conversation with a colleague or friend when you are concerned for their safety.
Custom Content Videos
In today's fast-paced digital world, capturing your audience's attention is more challenging than ever & this is where our custom content videos come in. Our bespoke video production services are designed to create engaging, high-quality videos tailored to your unique business goals and brand identity.
We offer Live-Video, Animation & Social Media video formats:-
We offer Live-Video, Animation & Social Media video formats:-
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We are a training organisation specialising in collections, hardship, vulnerability, family violence, well-being & resilience programs. We help organisations balance their commercial outcomes with the social needs of the customer and the well-being of their staff.