Suicide Awareness and the Customer Conversation

Online Training Subscription

Benefits of this course

Expert Instructors

The course has been built with the expertise of a clinical and counselling psychologist and government resources defining best practice.


Video based delivery

Designed so you simply watch the videos of our team discussing the various topics, without the heavy text, providing the best possible learning experience.

Practical

With operational backgrounds, our team makes sure you walk away with practical tips for you to use in your day to day roles.

Subscriptions

All subscriptions are up to 12 months providing time to complete the course and to refresh yourself on the content if need be. It also includes a certificate of completion for your records.

How To Order:  Simply choose the subscription you would like to order and select how many logins you require. You will receive an email with an invoice.  Once paid, we will contact you with the login(s) and password(s) and you are good to go!
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Suicide Awareness

  • Increase awareness of Suicide through myths and facts
  • Difference between stress, depression and anxiety and how mental health links with suicide
  • Why we should be talking about suicide and how this can help
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Customer Suicide Disclosure

  • Understand the boundaries of what is and isn’t your role when talking to a customer
  • Helpful ways to respond to a suicide disclosure and what to avoid saying
  • What questions you can ask when you are concerned about a customer
  • How to constructively debrief to protect your wellbeing
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Looking Out for Family, Friends and Colleagues

  • How to identify indicators and warning signs with family, friends and colleagues 
  • Understand what the risk factors of suicide include
  • Prepare to have the conversation with a colleague or friend when you are concerned for their safety 
 

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