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Our Courses
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Family Violence
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Cultural Awareness: India
An introduction to family violence and its impacts in both Indian and in Australian culture. This is to assist Indian staff understand Australian law, protections and the language customers use to describe their experiences and/or challenges when experiencing family violence.
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Cultural Awareness: Philippines
An introduction to family violence and its impacts in both the Philippines and in Australian culture. This is to assist Filipino staff understand Australian law, protections and the language customers use to describe their experiences and/or challenges when experiencing family violence.
Suicide & The Customer Conversation
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Vulnerability
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Compliance
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Express Upskill Masterclass
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Collections
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Customer Engagement
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Wellbeing & Mindset
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Objection Handling
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Train the Trainer
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Leadership Lab
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Coaching
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eMatrix is a specialist provider of communication and soft skills training for teams working in credit, collections, hardship, complaints and customer vulnerability. We have modernised the way frontline staff are trained through short-form videos, interactive workshops, and practical discussions providing them with essential skills in empathy, communication, leadership, and resilience.
We help organisations strike the right balance between organisational performance, regulatory obligations, and human connection.
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Content Styles
Call Analysis & Breakdown
Perfect for call centre & support departments that are looking to improve customer service. Typical format is a call is analysed & broken down by a panel of 2 or 3.
Informational Content
Suitable
for educating, informing and engaging by providing knowledge & facts. Examples, background information on a
department, information of a business service
Training & Education
Small text.
Explainer & How To
Suitable for communicating the value & benefits and is the best way to showcase your product or service. Perfect for making complex information easier to understand.
Shorts
Short & sweet videos that are perfect for TikTok, Instagram
Orientation
Suitable for staff, program or product orientation
Interview
Interview of a single subject matter expert in Teams video conference call.
Discussion Panel
Subject matter (up to 3) experts in a Teams video conference discussion.
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