FIRST NATION AWARENESS AND MONEY TALK

AWARENESS

  • Understand the difference between the Welcome to Country and Acknowledgement of Country.
  • How to have respectful conversations about First Nations culture
  • Debunking myths around ticking the Aboriginal and Torres Strait Islander box
  • Understanding the cultural connections via kinship and why this matters in customer conversations
  •  Understanding ‘sorry business’, what this means, how it can affect customers and how to communicate respectfully
  • Understanding terminology, cultural identity and elders within the indigenous community
  • Learn about NAIDOC week and how to acknowledge this in a more meaningful way
  • Understanding the term ‘walk-about’ and the cultural importance of this journey

MONEY TALK

  • Identify how cultural expectations across different First Nations communities shape attitudes toward earning, saving, spending and resources
  • Explain the social and cultural obligations that may influence when and why an Aboriginal person may be asked for money
  • Identify signs of healthy, culturally appropriate financial responsibility in Aboriginal families
  • Recognise indicators of financial abuse, coercion or exploitation that may be masked as cultural obligation
  • Refer individuals to appropriate Aboriginal-led or culturally safe support services and financial counselling pathways
  • Explain how geographic, cultural and community structures influence access to banking, financial products and support services

Check out the trailer!

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For more information, or to discuss what can work for you, please email jodieb@ematrixtraining.com.au

CONTENT COLLABORATION

Created in partnership with four amazing indigenous people; Destiny, Martina, Shobi and Robbie – proud indigenous women and men who are passionate about sharing their lived experience and insights with us.

Authors

Jodie Bedoya

DIRECTOR

Jodie Bedoya is the Founder and director of the Melbourne based training company, eMatrix, which she began after identifying a gap in practical training and guidance for frontline staff, team leaders and managers in the art of communication.


Alex Daniel

OPERATIONS MANAGER

Alex's expertise within dispute resolution, call quality, hardship and process improvement has enabled him to find a unique balance in facilitation customer engagement, eliminating conflict and debt collection.


Kaelia Cockington

TRAINING CONSULTANT

With a background in psychology, developmental trauma and homelessness, Kaelia brings awareness to organisations about vulnerability and how best to navigate conversations for people with complexity.