At eMatrix, we specialise in communication training, which we tailor for customer-owned banks. Our programs focus on debt collection, member engagement, vulnerability, and leadership - delivered in person, virtually or through short, video-based modules you can run in-house. 

Every course is built around real-world examples & scenarios with suggested language, from supporting vulnerable members to managing complex scenarios like scams or financial abuse, through to tricky member & staff conversations. We partner closely with your teams to ensure content fits your brand, compliance needs, and community. 

Check out our courses below.