Train The Trainer

This program is here to help you become an even better trainer, both virtually and face-to-face. Whether you're experienced or just starting out, you'll learn practical tips and techniques to engage your audience by creating a fun and interactive learning experience. Get ready to boost your training skills and help others succeed!
Format

Online

Content 

Videos & Workbook

Course Duration 

2 Hours

Online Subscription

12 Months Unlimited Access

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Learning Outcomes

  • Mastering the world of virtual facilitation.
  • Building credibility, warm up the room and get buy-in – even strategies for managing ‘cameras-on’!
  • Creating the 50/50 principle – as the facilitator, you do 50% of the work; participants the other 50%.
  • Adding context to responses, whilst not ‘taking away’ from the participant.
  • Navigating tricky participants – we have over 10 to work through –including the dominator, the over-sharer, negative Nelly, the challenger and more.

Created by

Jodie Bedoya

Director
Jodie Bedoya is the Founder and director of the Melbourne based training company, eMatrix, which she began after identifying a gap in practical training and guidance for frontline staff, team leaders and managers in the art of communication.

Alex Daniel

Operations Manager
Alex's expertise within dispute resolution, call quality, hardship and process improvement has enabled him to find a unique balance in facilitation customer engagement, eliminating conflict and debt collection.