OCCUPATIONAL VIOLENCE ON THE JOB

In the field or in face to face situations, things can escalate quickly. Stress and emotion can trigger instinctive reactions, and when that happens, communication often breaks down. 

This training has been designed to prove practical strategies to maintain composure, assess risk, and communicate effectively, even under pressure. Designed by Shaun O’Gorman, founder of The Strong Life Project.

Shaun brings exceptional credibility to this topic, having served 13 years in the Queensland Police Service, including 9 years as a K9 handler in the Police Dog Squad. His career involved high-risk operations, violent incidents, armed offenders, and critical response situations, where situational awareness and emotional control were non-negotiable.

Shaun’s insights, drawn from real-world experience, reinforced why preparation and mindset are key to safety and success.

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Situational Awareness:
Recognise environmental cues and potential triggers early to prevent escalation.
Self-Regulation:
Learn how your state sets the tone;  calm, steady communication builds trust and diffuses tension.
Empathy and Respect:
Acknowledge emotions without judgment; it’s a powerful tool for de-escalation.
Assertiveness without Aggression:
Focus on solutions, not power struggles.
Continuous Learning:
Debrief after challenging interactions to strengthen resilience and confidence

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Created by

Jodie Bedoya

Director
Jodie Bedoya is the Founder and director of the Melbourne based training company, eMatrix, which she began after identifying a gap in practical training and guidance for frontline staff, team leaders and managers in the art of communication.

Alex Daniel

Operations Manager
Alex's expertise within dispute resolution, call quality, hardship and process improvement has enabled him to find a unique balance in facilitation customer engagement, eliminating conflict and debt collection.