DELIVERY METHODS
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SHORT-FORM
Short form video training
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CUSTOM BUILT CONTENT
Bespoke content for you
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ONLINE MASTERCLASS
For workshop delivery
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VIRTUAL WORKSHOPS
Workshops for interactive learning
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HYBRID APPROACH
Combining pre-made & custom-built content
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ONBOARDING
Self-paced program to manage one-off hires
WE FIND THE EXPERTS
WE FIND
THE EXPERTS
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VICKY
Lived
Experience
Experience
TRAIN THE TRAINER
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We train your leaders how to facilitate
Create participant workbooks & activity sheets
Develop instructor guides
Conduct train the trainer sessions
RESOURCES
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Digital resources included in the
subscription at no additional cost
subscription at no additional cost
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All materials accessible through
the online platform
the online platform
CUSTOM BUILT TRAINING
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Bringing policies to life
Explainer videos
Customer calls re-enacted
We are a training organisation that can provide you end to end debt collection training solutions to build capability in both new recruits and existing staff.
Our team of specialists are from diverse backgrounds and provides a holistic approach which enables your staff to communicate effectively with debtors, both verbally and in writing, leading improved collection and recovery rates, higher NPS scores reduced average handling times & decreased staff absenteeism.
Contact us today to explore how our tailored programs can drive success for your organization.
Our team of specialists are from diverse backgrounds and provides a holistic approach which enables your staff to communicate effectively with debtors, both verbally and in writing, leading improved collection and recovery rates, higher NPS scores reduced average handling times & decreased staff absenteeism.
Contact us today to explore how our tailored programs can drive success for your organization.
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011 61 438 391 500
We are a training organisation that can provide you end to end debt collection training solutions to build capability in both new recruits and existing staff.
Our team of specialists are from diverse backgrounds and provides a holistic approach which enables your staff to communicate effectively with debtors, both verbally and in writing, leading improved collection and recovery rates, higher NPS scores reduced average handling times & decreased staff absenteeism.
Contact us today to explore how our tailored programs can drive success for your organization.
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Content Styles
Call Analysis & Breakdown
Perfect for call centre & support departments that are looking to improve customer service. Typical format is a call is analysed & broken down by a panel of 2 or 3.
Informational Content
Suitable
for educating, informing and engaging by providing knowledge & facts. Examples, background information on a
department, information of a business service
Training & Education
Small text.
Explainer & How To
Suitable for communicating the value & benefits and is the best way to showcase your product or service. Perfect for making complex information easier to understand.
Shorts
Short & sweet videos that are perfect for TikTok, Instagram
Orientation
Suitable for staff, program or product orientation
Interview
Interview of a single subject matter expert in Teams video conference call.
Discussion Panel
Subject matter (up to 3) experts in a Teams video conference discussion.
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